Last updated: September 25, 2026
At Buerxiaoba, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the return and refund policy below.
1. Return Eligibility
We accept eligible return requests within 30 days of the date your order was delivered.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, accessories, and included components where applicable.
- You must provide your order number or other proof of purchase.
- The return request must be submitted within 30 days of delivery.
Items that have been used, damaged, altered, or returned without the original components may not be eligible for a refund.
Certain products may have specific return conditions stated on their product page. If a product has special return requirements, those requirements will apply to that product.
2. Non-Returnable Items
The following items generally cannot be returned unless they arrive damaged, defective, or incorrect:
- Products that have been used or damaged after delivery.
- Products that are missing parts or accessories because of customer handling.
- Personalized or customized products, where applicable.
- Products that cannot reasonably be resold because of their condition.
If you are unsure whether an item is eligible for return, please contact us before sending the item back.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photos or videos showing the issue.
- Photos of the product packaging when relevant.
After reviewing the information, we will provide instructions for the next step.
If the problem is confirmed to have been caused by an error on our part or damage that occurred during delivery, we may provide a replacement, replacement parts, or a refund as appropriate.
Please do not send an item back before contacting us and receiving return instructions.
4. How to Request a Return
To request a return, please contact us at:
Email: ningcaoyuan@gmail.com
Please include:
- Your order number.
- The item you would like to return.
- The reason for the return.
- Photos of the item when relevant.
We will review your request and provide return instructions if your request is approved.
Please do not send your purchase back to the manufacturer.
5. Return Shipping
For returns requested because you changed your mind, ordered the wrong item, or no longer need the product, the customer is generally responsible for the return shipping cost.
Original shipping charges are generally non-refundable for customer-initiated returns.
If the return is required because we sent the wrong item, the item arrived damaged, or the item has a confirmed defect, we will review the situation and provide appropriate instructions regarding return shipping.
Customers should use a trackable shipping service when returning an item. We are not responsible for returned packages that are lost in transit before they reach us.
6. Return Address
Please do not send a return to our business address without receiving return instructions first.
After your return request has been reviewed and approved, we will provide the appropriate return address and shipping instructions.
This helps us ensure that your return is sent to the correct location and can be processed properly.
7. Refunds
Once your returned item is received and inspected, we will notify you by email that we have received the returned item.
We will also notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after the refund is processed for the funds to appear in your account. The actual time may vary depending on your payment provider, bank, or card issuer.
If a returned item does not meet the return conditions described in this policy, we may reject the return or provide a partial refund where appropriate.
8. Late or Missing Refunds
If you have not received your refund after we have confirmed that it has been processed:
- Check your bank or card account again.
- Contact your card issuer or payment provider, as processing times can vary.
- Contact your bank if necessary.
If you still have not received your refund, please contact us at:
ningcaoyuan@gmail.com
Please include your order number and the date on which you were notified that your refund was processed.
9. Sale Items
Sale items are eligible for return under the same return conditions described in this policy unless a specific product page clearly states otherwise.
Any special return conditions displayed on the product page before purchase will apply to that product.
10. Exchanges
If you receive a defective, damaged, or incorrect item, please contact us at:
ningcaoyuan@gmail.com
We will review the situation and determine whether a replacement or another appropriate solution is available.
For a standard change-of-mind return, we may process the return and refund rather than provide a direct exchange.
Please do not send an item back before contacting us.
11. Gifts
If an item was purchased as a gift and is eligible for return, the refund will normally be issued to the original payment method used for the purchase.
If you received an item as a gift and would like to return it, please contact us at:
ningcaoyuan@gmail.com
We will provide instructions based on the order information and the circumstances of the return.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
ningcaoyuan@gmail.com
We will try to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery in accordance with this Return & Refund Policy.
13. Final Sale and Product-Specific Conditions
Some products may have specific return or cancellation conditions due to their nature, customization, or other product-specific circumstances.
If special conditions apply, they will be stated on the relevant product page before you place your order.
14. Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact us:
Buerxiaoba
Email: ningcaoyuan@gmail.com
Website: https://buerxiaoba.com
We will review your request and provide the appropriate instructions.