Frequently Asked Questions

1. What is Buerxiaoba?
Buerxiaoba is an online store offering kids STEM & DIY educational kits, craft sets and custom gifts, with worldwide shipping.

2. Do you ship internationally?
Yes. We ship worldwide, and free shipping is offered on qualifying orders. Shipping options are shown at checkout.

3. What payment methods do you accept?
We accept PayPal (including credit and debit cards, Google Pay, Apple Pay and other local PayPal methods where available), as well as bank transfer and cheque, depending on what is shown at checkout.

4. Can I customize products with my own logo or branding?
Yes. We support custom branding on selected products, such as corporate notebook gift sets and other promotional items. Please contact us via WhatsApp for details.

5. What is your return and refund policy?
Our refund and returns policy lasts 30 days. Items must be unused and in their original packaging. Please see our Refund and Returns Policy for full details.

6. How can I contact you?
You can reach us on WhatsApp at +86 186 0589 5851, or use our Contact page.

7. What currency are your prices in?
All prices on our website are in US Dollars (USD).